SHIPPING POLICY
We ship only in India currently.
For all orders within India, a shipping is free and we will ship all domestic orders within 7 working days.
To prompt delivery, please provide the complete and accurate shipping address including postcode and a mobile number.
All our pottery is packed using recyclable and renewable materials such as newspaper and
RETURN POLICY
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Products purchased through the webstore cannot be returned or refunded. Similarly, once a custom order has been completed and delivered, it cannot be returned or refunded. Given the fragile nature of the ceramics, we do not accept any returns under any circumstances.
What if a piece arrives broken?
While the pieces are packed with utmost care, accidents are inevitable. Should a piece be found broken upon arrival, please send us pictures and the complete unboxing video with all the edges seen within 24 hours of its delivery and I will refund you for the broken piece. Any requests after that will not be entertained.
In case you wish to receive a replacement, I'd be happy to make it for you. The shipping in this case will have to be borne by you. It may take a few weeks to make a new piece.